Responsible Gambling

We are committed to promoting responsible gambling practices and protecting our players from gambling-related harm. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. We work closely with licensed UK operators to ensure that all players have access to comprehensive responsible gambling tools and support resources.

Last Updated: September 23, 2025

Understanding Gambling Risks

What is Problem Gambling?

Problem gambling occurs when gambling activities begin to negatively impact your life, relationships, finances, or mental health. It can affect anyone regardless of age, background, or gambling experience.

Warning signs of problem gambling may include:

Spending more money on gambling than you can afford
Gambling for longer periods than intended
Chasing losses with bigger bets
Borrowing money to gamble
Neglecting work, family, or social responsibilities
Feeling anxious, depressed, or guilty about gambling
Lying about gambling activities or losses

Risk Factors

Certain factors may increase the risk of developing gambling problems:

Personal Factors: History of mental health issues, substance abuse, or addictive behaviors
Financial Stress: Debt, unemployment, or financial difficulties
Social Isolation: Lack of support networks or meaningful activities
Early Exposure: Starting gambling at a young age
Game Characteristics: High-frequency games or games with near-miss features

Responsible Gambling Tools

Setting Limits

Licensed casino operators provide various tools to help you maintain control over your gambling:

Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
Spending Limits: Control how much you can wager over specific time periods
Time Limits: Set maximum session durations to prevent excessive play
Loss Limits: Establish maximum loss amounts per session or time period

Self-Exclusion Options

Temporary Exclusion: Block access to gambling for periods ranging from 24 hours to 6 months
Self-Exclusion: Permanently exclude yourself from specific operators or all UK-licensed sites
GAMSTOP: Free national self-exclusion service covering all UK-licensed gambling operators

Reality Checks

Most operators provide reality check features that remind you:

How long you have been gambling
How much you have spent during your session
Your current balance and recent activity

Safe Gambling Guidelines

Before You Start

Set a Budget: Only gamble with money you can afford to lose
Set Time Limits: Decide in advance how long you will play
Never Gamble When Upset: Avoid gambling when feeling stressed, depressed, or under the influence
Understand the Odds: Remember that all casino games have a house edge
View Gambling as Entertainment: Consider any money spent as the cost of entertainment, not an investment

During Gambling

Stick to Your Limits: Never exceed predetermined time or money limits
Take Regular Breaks: Step away from gambling regularly to reassess your situation
Don’t Chase Losses: Accept losses as part of gambling and never increase bets to recover money
Stay in Control: If gambling stops being fun, it’s time to stop
Avoid Alcohol: Don’t gamble while under the influence of alcohol or drugs

After Gambling

Review Your Activity: Regularly check your gambling history and spending
Assess Your Feelings: Notice how gambling affects your mood and behavior
Seek Support: Talk to friends, family, or professionals if you have concerns
Take Breaks: Consider regular breaks from gambling to maintain perspective

Help and Support Resources

National Gambling Support Services

GamCare

Website: gamcare.org.uk
National Gambling Helpline: 0808 8020 133
Live chat support available 24/7
Free, confidential advice and support

Gamblers Anonymous

Website: gamblersanonymous.org.uk
Support groups and meetings across the UK
12-step recovery program
Peer support from people with similar experiences

BeGambleAware

Website: begambleaware.org
Information and advice about gambling
Treatment finder to locate local support services
Educational resources about gambling risks

Citizens Advice

Website: citizensadvice.org.uk
Free debt and financial advice
Help with gambling-related debt problems
Support with benefit claims and legal issues

Specialized Support

Gordon Moody Association

Residential treatment programs
Counselling and therapy services
Family support programs
Website: gordonmoody.org.uk

Gambling Therapy

Online counselling and support
Global support network
Multilingual resources
Website: gamblingtherapy.org

NHS Mental Health Services

Contact your GP or local NHS mental health services for:

Assessment of gambling-related problems
Referral to specialist addiction services
Mental health support and treatment
Medication if appropriate

Family and Friends Support

For Concerned Relatives

If you’re worried about someone’s gambling:

Approach the conversation with compassion, not judgment
Encourage them to seek professional help
Don’t lend money or pay gambling debts
Take care of your own wellbeing
Consider attending support groups for families affected by gambling

Resources for Families

GamAnon

Support groups for families and friends
Understanding the impact of problem gambling
Coping strategies and recovery support

National Problem Gambling Clinic

Family therapy and counselling
Assessment and treatment services
Research-based treatment approaches

Age Verification and Protection

Underage Gambling Prevention

All licensed UK operators must:

Verify age and identity before allowing gambling
Prevent anyone under 18 from accessing gambling services
Remove marketing materials from areas where children may be present
Implement robust age verification systems

Protecting Young People

Parents and guardians can:

Use parental controls on devices and internet connections
Monitor children’s online activities
Educate young people about gambling risks
Seek help if concerned about a young person’s gambling

Our Responsibilities

Player Protection

We are committed to:

Providing accurate information about gambling risks
Promoting responsible gambling tools and resources
Supporting licensed operators in implementing player protection measures
Ensuring our content is appropriate and not misleading

Continuous Improvement

We regularly review and update our responsible gambling practices:

Monitoring emerging research on gambling harm
Collaborating with industry experts and regulators
Seeking feedback from players and support organizations
Updating our policies and procedures as needed

Financial Support and Debt Advice

Managing Gambling-Related Debt

If gambling has caused financial problems:

Stop gambling immediately
Seek professional debt advice
Contact creditors to explain your situation
Consider debt management plans or other solutions
Prioritize essential expenses (housing, utilities, food)

Debt Advice Services

National Debtline

Free debt advice
Website: nationaldebtline.org
Helpline: 0808 808 4000

StepChange Debt Charity

Free debt advice and solutions
Website: stepchange.org
Online debt advice tool available

Money Advice Service

Government-backed money guidance
Website: moneyadviceservice.org.uk
Free and impartial financial advice

Contact Us

If you have concerns about responsible gambling or need support:

Email: [email protected]
Address: 12 Threadneedle Street, London EC2R 8AY, United Kingdom

We take all responsible gambling concerns seriously and will respond promptly to any inquiries.

Emergency Support

If you or someone you know is in immediate crisis:

Emergency Services: Call 999
Samaritans: 116 123 (free 24-hour helpline)
Crisis Text Line: Text SHOUT to 85258

Remember, seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.

This Responsible Gambling policy is effective as of September 23, 2025